Complaints Procedure
Last updated: 14 July 2026
We aim to provide an excellent fitting service, but if something goes wrong we want to put it right. This procedure explains how to raise a complaint with Minix Mart LTD (Company No. 14845184), trading as Carpet Fitting Services.
How to complain
Contact us by phone on 020 8050 6716, WhatsApp, or email hello@carpet-fitting-services.co.uk with your job details (town, service and fitting date) and a description of the issue.
What happens next
We acknowledge complaints within two working days and aim to resolve them within ten working days, keeping you informed throughout. Where appropriate, this may include arranging a fitter to return and correct the work.
If you're still unhappy
If we cannot resolve your complaint to your satisfaction, we will explain the next steps available to you, including your rights under the Consumer Rights Act 2015.
Other legal documents
Minix Mart LTD
Company No. 14845184
The Workspace Basildon, 7 High Pavement, Basildon, Essex SS14 1EA